There is a restocking fee on the return of all new and used textbooks ordered or purchased at the UCCS Bookstore. Textbooks over $50.00 will incur a $10.00 Restocking Fee, and Textbooks that are $49.99 or less will incur a $5.00 restocking fee. Rental insurance is non-refundable even if the rental is refunded.
This fee will not apply to:
Courses cancelled by the University. Textbook requirements changed by the faculty member. Courses you dropped before the semester Census date. MyUCCS portal printout required to show course was dropped. Books must be returned in the same condition purchased (packages intact, codes not open/used) within 7 days of dropping the course (or 7 days from a course cancellation notification).
Refund DeadlinesTermPolicyFall/Spring/Summer Semesters:1 week from the date of purchase*Interim SemestersFirst 2 days of class for courses 2-6 weeks in lengthClasses 2 weeks or less in length:Books are non-returnable*After Census date, as stated in the schedule of courses, books are non-returnable.
New textbooks must be in new selling condition, free from any marks or other signs of wear, and if originally shrink-wrapped, the shrink-wrap must still be intact. All accessory items (CD, information cards etc.) originally included must also be returned undamaged.
Refunds will be issued back via the original tender (cash, special account, or credit cards). Checks take a minimum of 10 days to clear the bank, then refunds in cash may be given. The original credit card needs to be present to complete the refund. Store credit will be issued if the original credit card is not available.
If for some reason you need to return or exchange your merchandise please follow the guidelines below. All merchandise must be received in new, salable condition (tags should still be attached) for a replacement or credit to be issued. In the case of a refund, credit will only be issued to the account that was used to place the order. Software and other shrink-wrapped items are non-returnable if opened, however defective merchandise may be replaced (see below).
ItemPolicyMerchandise:May be returned within 14 days of the sale date printed on the receipt or ship date on the packing slip.Calculators:Returnable with receipt and must be in the original package, sealed, with all literature. If opened, exchange only for identical item.Electronic/Computer Supplies:Returnable within 14 days if unopened and accompanied by original receipt. If opened, exchange only for identical item.Software:Must be returned within 5 days of sale date printed on the receipt or ship date on the packing slip.Gift Cards:Not redeemable for cash and expire one year from the date of purchase.Wrong item, size, or color:We will promptly replace or, at our discretion, refund any merchandise that is the incorrect item, size, or color.Non-Returnable Merchandise
All items below are non-returnable unless defective. Defective Items may only be exchanges for the identical item
Special Order Items Study aidsTest preperationsCliff NotesBarchartsUnsealed access codesDesignated TextBooks
Clearance items are considered final sales and may not be returned
Online Orders and Defective Merchandise
Return policy timeframe begins upon notification of order shipment or availability for pick-up. A printed copy of the receipt, a brief explanation stating the reason for the return, and the merchandise in its original, unopened condition must accompany all exchanges or returns. Please include your contact information with all returns and ship to:
ATTN: Online Orders
1420 Austin Bluffs Pkwy
Colorado Springs, CO 80918
Shipping is refundable only if the wrong merchandise resulted from an error by the UCCS Bookstore.
If you made a mistake or have changed your mind, you will have to pay for all shipping charges when returning or exchanging an item.
The UCCS Bookstore reserves the right to determine validity of all returns.