UCCS BOOKSTORE RETURNS AND REFUNDS POLICYALL RETURNS MUST BE ACCOMPANIED BY AN ORIGINAL RECEIPT OR PACKING SLIPTextbook Return PolicyThere is a restocking fee on the return of all new and used textbooks ordered or purchased at the UCCS Bookstore. Textbooks over $50.00 will incur a $10.00 Restocking Fee, and Textbooks that are $49.99 or less will incur a $5.00 restocking fee. Rental insurance is non-refundable even if the rental is refunded. The $3.00 online order processing fee is non-refundable. This fee will not apply to: Courses cancelled by the University. Textbook requirements changed by the faculty member. Courses you dropped before the semester Census date. MyUCCS portal printout required to show course was dropped. Books must be returned in the same condition purchased (packages intact, codes not open/used) within 7 days of dropping the course (or 7 days from a course cancellation notification).Refund DeadlinesFall/Spring/Summer Semesters: 1 week from the date of purchase* Interim Semesters: First 2 days of class for courses 2-6 weeks in length Classes 2 weeks or less in length: Books are non-returnable *After Census date, as stated in the schedule of courses, books are non-returnable. New textbooks must be in new selling condition, free from any marks or other signs of wear, and if originally shrink-wrapped, the shrink-wrap must still be intact. All accessory items (CD, information cards etc.) originally included must also be returned undamaged. Refunds will be issued back via the original tender (cash, special account, or credit cards). Checks take a minimum of 10 days to clear the bank, then refunds in cash may be given. The original credit card needs to be present to complete the refund. Store credit will be issued if the original credit card is not available. General Merchandise Return PolicyIf for some reason you need to return or exchange your merchandise please follow the guidelines below. All merchandise must be received in new, salable condition (tags should still be attached) for a replacement or credit to be issued. In the case of a refund, credit will only be issued to the account that was used to place the order. Software and other shrink-wrapped items are non-returnable if opened, however defective merchandise may be replaced (see below). Merchandise: May be returned within 14 days of the sale date printed on the receipt or ship date on the packing slip. Calculators: Returnable with receipt and must be in the original package, sealed, with all literature. If opened, exchange only for identical item. Electronic/Computer Supplies: Returnable within 14 days if unopened and accompanied by original receipt. If opened, exchange only for identical item. Software: Must be returned within 5 days of sale date printed on the receipt or ship date on the packing slip. Gift Cards: Not redeemable for cash and expire one year from the date of purchase. Items non-returnable unless defective: Special order items, study aids, test preparations, cliff notes, and barcharts. Defective items may only be exchanges for the identical item. All items on CLEARANCE are considered final sales and may not be returned. Wrong item, size, or color: We will promptly replace or, at our discretion, refund any merchandise that is the incorrect item, size, or color. Web ordersShipping is refundable only if the wrong merchandise resulted from an error by the UCCS Bookstore. If you made a mistake or have changed your mind, you will have to pay for all shipping charges when returning or exchanging an item. Defective MerchandiseWe will promptly replace or, at our discretion, refund any merchandise that you receive that is damaged or defective. We will credit the account used to place the order for the cost of return shipping upon receipt of the damaged or defective merchandise at our warehouse. Please return item to the store or ship online returns to: UCCS Bookstore ATTN: Online Orders 1420 Austin Bluffs Pkwy Colorado Springs, CO 80918An original receipt or packing slip is required with all returns. Be sure to include the reason for the return or exchange. Please use FedEx or UPS and/or purchase insurance when returning items for your own protection.The UCCS Bookstore reserves the right to determine validity of all returns.